Does FTD let you cancel an order? What's the minimum cutoff time for canceling?

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Daughter of Maat
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Posted Jul 30, 2012

Orders with FTD can be canceled up until the time the order is shipped. If the order has already been delivered or is enroute to its destination, the order cannot be canceled. To cancel an order that is scheduled to be delivered by an FTD florist, you must fill out this cancellation form.


If the order is scheduled for delivery by Fedex or UPS, certain restrictions apply to cancellation.

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About FTD

FTD is a major flower delivery company operating the e-commerce site ftd.com. FTD sells its products and services in the flower delivery vertical, offering discounts and promo codes to its customers infrequently. FTD is very well-regarded among shoppers on Knoji, with 40 ratings and an average rating of 4.1 stars. FTD scores very highly compared to other brands in the flower delivery industry, providing 15 e-commerce features to better serve its customers.

FTD's Features Scorecard

Shipping & Returns Policies
Free Returns & Exchanges:
Maybe
It appears that FTD may not offer free returns & exchanges currently. Read full answer >>
Free Shipping:
Yes
FTD offers free shipping on all qualifying orders. Get free delivery on your order from FTD, program exclusions apply. See details on their free shipping policy page. Read full answer >>
International Shipping:
Yes
FTD offers international shipping for qualifying orders and customers, according to their international shipping policies. See policies and program details on their international shipping policies page. Read full answer >>
Payment Options
Debit & Prepaid Cards:
Yes
FTD accepts debit & prepaid cards for qualifying orders and customers, according to their debit & prepaid cards policies. See policies and program details on their debit & prepaid card support page. Read full answer >>
Paypal:
Yes
FTD accepts PayPal for qualifying orders and customers, according to their PayPal policies. See policies and program details on their PayPal support page. Read full answer >>
Apple Pay:
No
It appears that FTD may not accept Apple Pay currently. Read full answer >>
Google Pay:
Maybe
It appears that FTD may not accept Google Pay currently. Read full answer >>
Discount Policies
Promo Codes:
Yes
FTD supports a promo code box on their website. Check the FTD promo codes page for the latest coupon codes from FTD. Read full answer >>
Sales:
Yes
FTD runs a clearance and promotions page on their website. Check the official FTD sales page for the latest discounted prices and sales directly from FTD Read full answer >>
Black Friday Ad:
Maybe
It appears that FTD may not offer Black Friday ad currently. Read full answer >>
Cyber Monday Ad:
Maybe
It appears that FTD may not offer Cyber Monday ad currently. Read full answer >>
Military Discounts:
Maybe
It appears that FTD may not offer military discounts currently. Read full answer >>
Official Coupons Page:
Yes
FTD offers their own coupons and promotions page on their website. Check the official FTD coupons page for the latest offers directly from FTD Read full answer >>
Student Discounts:
Maybe
It appears that FTD may not offer student discounts currently. Read full answer >>
Senior Discounts:
Maybe
It appears that FTD may not offer senior discounts currently. Read full answer >>
Birthday Discounts:
Maybe
It appears that FTD may not offer birthday discounts currently. Read full answer >>
Price Matching:
Maybe
It appears that FTD may not offer price matching currently. Read full answer >>
Competitor Coupons:
Maybe
It appears that FTD may not accept competitor coupons currently. Read full answer >>
Coupon Stacking:
Maybe
It appears that FTD may not allow coupon stacking currently. Read full answer >>
Customer Service Features
Contact Information:
Yes
FTD offers contact information for qualifying orders and customers, according to their contact information policies. See policies and program details on their contact information availability page. Read full answer >>
Money-back Guarantee:
Yes
FTD offers money-back guarantee for qualifying orders and customers, according to their money-back guarantee policies. See policies and program details on their money-back guarantee policy page. Read full answer >>
Gift Cards:
Yes
FTD offers gift cards and discounted gift cards during special promotional events. Find gift cards for FTD. with their gift card program. See policies and program details on their gift cards page. Read full answer >>
Loyalty Programs:
Yes
FTD offers loyalty programs for qualifying orders and customers, according to their loyalty programs policies. See policies and program details on their loyalty programs page. Read full answer >>
Social Media Pages:
Maybe
It appears that FTD may not offer social media pages currently. Read full answer >>
Customer Reviews:
Maybe
It appears that FTD may not offer customer reviews currently. Read full answer >>
Financing Options
Affirm Financing:
Maybe
It appears that FTD may not accept Affirm financing currently. Read full answer >>
Afterpay Financing:
Maybe
It appears that FTD may not accept Afterpay financing currently. Read full answer >>
Klarna Financing:
Maybe
It appears that FTD may not accept Klarna financing currently. Read full answer >>
Bread Financing:
Maybe
It appears that FTD may not accept Bread financing currently. Read full answer >>
Website Features
Website Security & Privacy:
Yes
FTD offers website security & privacy for qualifying orders and customers, according to their website security & privacy policies. See policies and program details on their website security & privacy policies page. Read full answer >>
Mobile Apps:
Maybe
It appears that FTD may not offer mobile apps currently. Read full answer >>
Marketing Programs
Affiliate Programs:
Yes
FTD offers affiliate programs for qualifying orders and customers, according to their affiliate programs policies. See policies and program details on their affiliate programs page. Read full answer >>
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