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Ftd.com Website Review & Ratings + FTD Coupons

FTD: Products & Services

FTD is a company that sells flowers. They offer flowers for any occasion, not only birthdays and holidays, but any day. They also offer plants and gifts. They offer gifts such as bears, balloons, fruit, jewelry, spa and more. They offer name brand products such as Mrs. Fields, Godiva, Passion Roses, Vera Wang and many more.

FTD: Company Background

FTD also known as Florists' Transworld Delivery was founded in 1910. Their headquarters is located in Downers GroveIL. According to Wikipedia, "On August 18, 1910, fifteen American florists led by John Valentine, a Denver lawyer and floral company owner, agreed to serve each others' out-of-town customers by exchanging orders via telegraph, and was called Florists' Telegraph Delivery. In 1914, the company adopted Mercury Man as its logo, to emphasize the speed of delivery. In 1965, it began offering international order, and took the name of Florists' Transworld Delivery.

FTD: Customer Feedback & Reviews

There are many reviews from customers saying their items were not delivered when promised, and terrible customer service. One customer said, "Valentines Flowers never came, was promised replacement flowers on 2/15 and those didn't come either. Terrible company, still waiting for refund or some sort of remedy.".  Another customer said, "Non-delivery. Ridiculous wait time. Never again."

Other customers seem happy with the service and the items they received. One customer said, "It was fast and easy. The flowers were nice and arrived on time.".

FTD: Business Credibility & Trustworthiness

FTD is a Better Business Bureau accredited company since November 1, 2004. On the BBB rating scale of A+ to F, the BBB has given FTD a rating of A+. They have had 1,347 complaints in the past 3 years and 487 complaints in the past 12 months. All of the complaints are closed. Most of the complaints were regarding delivery issues.

FTD: Website Popularity & Google Ranking

Alexa traffic ranker shows FTD ranks 20,351 globally and 3,654 in the United States. They have a reputation of 7,227 sites linking in. This site is visited most frequently by college educated females. This site has a bounce rate (one page views) of 36%.

Google PageRank gives FTD a rating of 6 out of a possible 10 points.

FTD: Social Media Presence

FTD has a Facebook page with 200,642 likes. They offer occasional discounts on this page as well as communicating with customers. They have a Twitter with 2,993 followers. They have a Pinterest page with 360 pins and 15 boards. They have a YouTube page with 156 subscribers and 166,735 video views. They offer no other social media pages at this time.

FTD: Website Security & Safety

FTD collects personal information for business purposes. They will never share any personal information collected with third party companies. Please see the privacy policy for more information.

FTD uses SSL (Secure Socket Layer) technology to ensure personal information is encrypted before being transmitted over the internet. FTD is McAfee secure and tested daily.

Google Safe Browser does not currently list this site as suspicious. They are not hosted by any malicious software at this time, and currently have no known viruses associated with this site.

FTD: Pricing & Packages

FTD is priced competitively. When comparing FTD with other companies that sell the same kind of merchandise, I found that FTD was less expensive than some companies, more expensive than some companies, and priced about the same with some companies. It seems that FTD's prices are about average with other companies that sell the same items.

FTD: Shipping Rates & Policies

FTD offers Standard Delivery, 2-Day Delivery, Next Day Delivery and Saturday Delivery. All orders are shipped UPS or FedEx. Delivery charges are dependant upon total amount of purchase, delivery address and shipping method chosen. All shipping costs will be calculated at the time of check out. FTD also delivers internationally.

FTD: Payment Methods Accepted

FTD accepts payments via credit card (Visa, MasterCard, American Express, Discover, Diners Club and Carte Blanche), PayPal and Bill Me Later. FTD does not accept cash, check or money orders. They do not accept any other payment methods at this time. They also do not offer COD at this time.

FTD: Returns, Refunds & Exchange Policy

FTD will accept cancellations as long as the item has not been shipped. FTD also accepts refunds and replacements. For flowers and perishable items, the customer must first call 1-800-SEND-FTD. For non perishable items, the customer has 30 days of receipt to return an item. The items must be unopened with the original packing materials and documentation.

FTD: Product images & screenshots
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FTD Rating Summary
Customer Reviews
FTD Average Rating:
(1 rating)
FTD 5 out of 5 based on 1 ratings. 1 user reviews.
Mary Simmons — 58 months ago
5.0 Star Rating: Highly Recommended
“A gift givers paradise”

A few weeks ago, I had the pleasure of shopping with FTD, and to my delight, I found bargains that even I did not know exist in the gift giving world.

FTD helped me with my gift and it was delivered on time and my friend loved and adored it.

From this point on, all of gifts that has anything to do with birthdays or anniversaries will be purchased from FTD.

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